Privacy Policy

EasyWorks Waterloo Tree Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services. By using our services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Information

When you contact us for a quote or service, we collect personal information that you voluntarily provide, including your name, address, phone number, email address, and details about your property and tree care needs. This information helps us communicate with you, schedule appointments, and provide accurate estimates.

Payment Information

When you make a payment for our services, we collect payment information such as credit card details or billing address. Payment processing is handled securely through trusted third-party payment processors who comply with industry security standards.

Website Usage Information

We automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and the time and date of your visit. This information helps us understand how visitors use our website and allows us to improve the user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide tree care services and respond to your service requests
• To communicate with you about appointments, estimates, and service updates
• To process payments for services rendered
• To improve our website and customer service experience
• To send promotional materials or special offers if you have opted in to receive them
• To comply with legal obligations and resolve disputes
• To maintain records for business purposes and quality assurance

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who help us operate our business, such as payment processors, scheduling software, or email service providers. These providers are contractually obligated to keep your information confidential and secure.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner as part of the transaction. We will notify you of any such change in ownership.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our website. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security practices, including encryption and secure servers, to safeguard your data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: